Chargers are supplied and installed under a quotation agreed with you before any work begins. Goods supplied are non-refundable and non-exchangeable, except as set out below and except for any right you have under Malaysian law.
Damaged, defective or incorrect goods
We check every item before it leaves us, but an item can be damaged in transit. If you receive an item that is damaged, defective, incorrect or missing, contact us at support@chargesingh.com within 7 days of receiving it, with the subject line DEFECTIVE OR INCORRECT GOODS.
Please include:
- your name and the delivery address;
- your quotation or invoice reference;
- details of what you received and what is wrong with it, with clear photographs.
If more than 7 days have passed since you received the item, we are unable to offer a replacement.
Replacements
A replacement is the same item, or the correct item where the wrong one was sent. If the item is no longer available, we may offer a charger of similar value instead.
Collection
We arrange collection from your address at no cost to you. Please make sure someone is available at the agreed time. Where a collection fails for a reason that is not ours, we reserve the right not to accept the return or exchange.
Installation work
This policy covers goods. Installation work is covered by the workmanship warranty in your quotation. If something is wrong with an installation we carried out, contact us at support@chargesingh.com or +6018 7700 247 and we will put it right.