Refund and Returns Policy

All goods sold are non-refundable and non-exchangeable.

Defective or Incorrect Goods

  1. We inspect all of our items carefully before shipping. However, we understand that sometimes items can be damaged during delivery and shipment. If you received incorrect items, missing items or damaged/defective items, please contact our customer service via email at within 7 days of receiving your defective/ incorrect item. In your email, please provide your Order Number, Name, Address, Details of the Defective/ Incorrect item received (with clear images) with the subject line: DEFECTIVE OR INCORRECT GOODS. If 7 days have lapsed since you first received your purchase, unfortunately, we are unable to offer you a replacement. 
  2. The replacement must be with the same item or the correct item. If the item is no longer available, you may be reimbursed with a similar EV charger in terms of value. 
  3. We will arrange for a pickup at your address at no cost to you. You shall ensure that you are available when the pickup is arranged. In the event of a failed pickup not due to our own error, we reserve the right not to accept the returns/exchanges.